The Heartbeat Trusts Feedback and Complaint Policy
The Heartbeat Trust is committed to ensuring that we can provide and deliver a great quality service/ high quality service at all times. However we do accept that occasionally things can go wrong but we value all comments, complaints and feedback.
If you are dissatisfied with any aspect of The Heart beat Trust’s work we would like to hear from you. Equally, if you are pleased, or have a suggestion on how we might improve things, do let us know.
Any comment or complaint will be viewed as an opportunity to continuously improve the quality of the services that we provide and to learn lessons so as to prevent similar occurrences in the future.
Complaints, comments or feedback, whether oral or written will be taken seriously, handled appropriately and sensitively.
How to make a complaint
You can make your complaint in writing. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details. In all cases we will treat your correspondence in strict confidence, with fairness and objectivity.
Written complaints may be sent to
The Heartbeat Trust
3 Crofton Terrace
or by e-mail at